Redundant Entry

Information previously entered by or provided to the user that is required to be entered again in the same process is either:

• auto-populated, or

• available for the user to select.

Except when:

• re-entering the information is essential, the information is required to ensure the security of the content, or

• previously entered information is no longer valid.

The intent of this Success Criterion is to ensure that users can successfully complete multi-step processes. It reduces cognitive effort where information is asked for more than once during a process. It also reduces the need to recall information provided in a previous step.